> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.talkif.ai/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.talkif.ai/_mcp/server.

# New platform: calls, queueing, analytics

The current Talkif platform, rebuilt from the ground up. Everything below this entry is the product as it exists today; earlier history isn't listed.

* **Calls**: Every call runs through a capacity-managed queue — calls beyond your concurrent limit wait and are placed automatically as slots free, in priority order. Call source (direct, scheduled, campaign) is tracked on every record.
* **Calls**: Post-call **insights** — summary, sentiment, intents, action items, outcome — generated automatically, with contacts created or enriched from what callers say.
* **Calls**: Full call details with related contact, campaign and flow, and per-service cost breakdown priced dynamically per model.
* **Telephony**: Bring your own Twilio account, or a SIP trunk; phone-number search with full filters (area code, city, state, ZIP, pattern).
* **Account**: Organizations with members and roles; account deletion with a grace period; multi-factor authentication.
* **Dashboard**: Real-time updates for call status, balance and notifications; analytics dashboard with call quality.
* **Builder**: Flow status lifecycle (draft → testing → published → archived) and flow tags.