New platform: calls, queueing, analytics
New platform: calls, queueing, analytics
The current Talkif platform, rebuilt from the ground up. Everything below this entry is the product as it exists today; earlier history isn’t listed.
- Calls: Every call runs through a capacity-managed queue — calls beyond your concurrent limit wait and are placed automatically as slots free, in priority order. Call source (direct, scheduled, campaign) is tracked on every record.
- Calls: Post-call insights — summary, sentiment, intents, action items, outcome — generated automatically, with contacts created or enriched from what callers say.
- Calls: Full call details with related contact, campaign and flow, and per-service cost breakdown priced dynamically per model.
- Telephony: Bring your own Twilio account, or a SIP trunk; phone-number search with full filters (area code, city, state, ZIP, pattern).
- Account: Organizations with members and roles; account deletion with a grace period; multi-factor authentication.
- Dashboard: Real-time updates for call status, balance and notifications; analytics dashboard with call quality.
- Builder: Flow status lifecycle (draft → testing → published → archived) and flow tags.