Flow Builder
Templates
Start from pre-built flow templates for common voice agent use cases.
Templates are pre-built flows that give you a working starting point. Select a template, customize the prompts and settings, and publish.
Available templates
Appointment Reminder
Automated appointment reminder calls with confirmation options.
Includes:
- Main Agent configured as a friendly appointment reminder assistant — reminds the customer about their upcoming appointment and confirms they can attend
- OpenAI LLM provider (
gpt-4.1-mini) - ElevenLabs TTS provider (
eleven_turbo_v2) — you pick the voice when creating the flow - Deepgram STT provider (
nova-2-conversationalai)
Using a template
- Open the Flow Builder and click New Flow
- Select a template from the template gallery
- The template is cloned into a new draft — all nodes, edges, and configuration are copied
- Customize prompts, provider settings, and transitions for your use case
- Test and publish when ready
Templates are starting points. After cloning, every node and connection is fully editable — add nodes, remove nodes, change prompts, swap providers. The template structure is a suggestion, not a constraint.
Saving your own templates
Any flow can be saved as an account template. Account templates appear in your template gallery alongside system templates and are only visible to your account.