Call Center
Call Details
Review transcripts, listen to recordings, and analyze cost breakdowns for every call.
Every call made through Talkif — inbound, outbound, test, or live — generates a detailed record accessible from the Call Center.
Transcript
The full conversation transcript is available immediately after the call ends. Each message shows:
- Speaker — whether the agent or the caller spoke
- Timestamp — when in the call the message occurred
- Text — the transcribed content
Transcripts are searchable across all calls from the Call Center dashboard.
Recording
Audio playback of the complete call. You can:
- Play back the full recording from the call detail view
- Download the audio file
- Scrub to specific timestamps referenced in the transcript
Cost breakdown
Each call includes a detailed cost breakdown showing exactly what you were charged and why.
| Category | What it covers |
|---|---|
| LLM | Token consumption during the conversation |
| LLM Analysis | Post-call AI analysis (separate from conversation LLM usage) |
| TTS | Characters synthesized by the text-to-speech provider |
| STT | Audio minutes transcribed by the speech-to-text provider |
| Telephony | Per-minute phone line charges |
| Infrastructure | Platform compute costs |
| Function Call | External function/tool call execution during the call |
| Total | Sum of all components |
Call metadata
Additional data captured for each call:
| Field | Description |
|---|---|
| Call ID | Unique identifier |
| Direction | Inbound or outbound |
| Status | Current lifecycle state — see call statuses |
| End Reason | Why the call ended — see end reasons below |
| Duration | Total call length |
| Phone numbers | From and to numbers |
| Flow version | Which published flow version handled the call |
| Contact | Linked contact record (if available) |
| Campaign | Associated campaign (if applicable) |
| Timestamps | Start time, connect time, end time |
Call insights
If AI analysis is enabled, each call includes post-call insights:
| Field | Description |
|---|---|
| Summary | AI-generated conversation summary |
| Sentiment | Overall sentiment with confidence score |
| Intents | Detected caller intents |
| Topics | Topics discussed during the call |
| Action items | Extracted action items with completion status |
| Outcome | Call outcome classification with confidence and suggested next step |
| Caller info | Extracted caller details (name, company, email, role) |
Insights are generated automatically after the call ends when analysis is enabled on the flow.