Phone Numbers
Configuration
Assign flows to phone numbers, set friendly names, and manage number settings.
Friendly name
Set a descriptive name for each number to identify it easily across the platform (e.g., "Sales Inbound", "Support Line").
Capabilities
Each number displays its supported capabilities:
- Voice — can make and receive voice calls
- SMS — can send and receive text messages
Assigning a flow
Link a published flow to a phone number so it handles all incoming calls.
- Open the number's configuration
- Select a flow from the dropdown (shows all published flows)
- Save
All inbound calls to this number will now be handled by the selected flow.
Unassigning a flow
Remove the flow assignment to stop handling calls on that number. Inbound calls to an unassigned number will not be answered.
Number status
Track whether a number is active, assigned, or unassigned from the phone numbers list.