Account
Data Export
Export a complete copy of your account data in machine-readable JSON format.
Navigate to Settings → General → Data Export to download your account data.
What's included
The export covers 12 data categories:
| Category | Description |
|---|---|
| Account | Account metadata (name, slug, type, status) |
| Users | User profiles (passwords and MFA secrets excluded) |
| Contacts | Full contact records |
| Calls | Call records with PII intact (scrubbed calls excluded) |
| Flows | AI conversation flows |
| Phone numbers | Numbers owned by your account |
| VoIP providers | Provider configurations (credentials excluded) |
| Call schedules | Recurring schedule definitions |
| Campaigns | Bulk campaign records |
| Charges | Billing history |
| Balance transactions | Balance change history |
| Notifications | Notification history |
The output is a single JSON file structured by category:
{
"exportVersion": "1.0",
"accountId": "<your-account-id>",
"exportedAt": "2026-02-28T12:00:00Z",
"data": {
"account": [...],
"users": [...],
"contacts": [...],
"calls": [...]
}
}How to request an export
- Go to Settings → General → Data Export
- Click Request Export
- Check your email for a confirmation link
- Click the link to start the export
- When processing completes, you'll receive an email with a download link
The confirmation link expires after 24 hours. If it expires, request a new export.
Download window
Once the export is ready, the download link is valid for 24 hours. After that, the file is permanently deleted. You can check the current status and download link at any time from the Data Export settings page.
Limits
- One active export at a time — you cannot request a new export while one is pending, processing, or available for download
- 24-hour cooldown — after a completed export, you must wait 24 hours before requesting another
Export statuses
| Status | Meaning |
|---|---|
| Pending | Export requested, awaiting email confirmation |
| Confirmed | Email confirmed, queued for processing |
| Processing | Background job collecting and packaging data |
| Completed | Ready for download |
| Expired | Download window (24h) has passed |
| Failed | Something went wrong — request a new export |
Security
- Exports require email confirmation before processing starts
- Sensitive fields (passwords, MFA secrets, provider credentials) are automatically excluded
- Download links are time-limited and unique to your account
- Export files are encrypted at rest and deleted after the download window expires
GDPR data portability
This feature fulfills the right to data portability under GDPR Article 20. Your data is provided in a structured, machine-readable JSON format suitable for transfer to another service.