Account Deletion

Navigate to Settings → General to manage account deactivation and deletion.

Deactivation vs. deletion

Deactivate your account

Deactivation disables your account without deleting any data. You can reactivate at any time from Settings.

Only the account owner can deactivate or reactivate.

Delete your account

Account deletion is permanent. To prevent accidental data loss, deletion uses a two-step confirmation with a grace period.

Step 1: Request deletion

1. Go to Settings → General
2. Click Delete Account
3. Check your email for a confirmation link

The confirmation link expires after 24 hours. If it expires, you'll need to request deletion again.

Step 2: Confirm deletion

Click the confirmation link in your email. Your account enters a 7-day grace period — deletion is scheduled but not yet executed.

During the grace period:

• Your account remains accessible
• You can cancel the deletion at any time from Settings
• You should export your data if you haven't already

After the grace period

Once the 7-day grace period ends, the deletion is irreversible:

• All account data is permanently removed
• Active phone numbers are released
• Running campaigns and schedules are terminated
• Billing obligations for usage before deletion still apply

Cancel a pending deletion

You can cancel at any stage before the final deletion executes:

• Before email confirmation — the request simply expires after 24 hours
• During the grace period — go to Settings → General and click Cancel Deletion

Cancellation restores your account to its normal active state immediately.

Before you delete

1. Export your data — use Data Export to download a copy of your account data
2. Check billing — outstanding balance obligations survive deletion
3. Notify your team — if you're in an organization, coordinate with other members

Post-termination export

If you need your data after account deletion, contact legal@talkif.ai within 30 days of termination to request a final export.