Data export and deletion

Two things you should be able to do with any service that holds your customers’ calls: leave with your data, and leave for good. Both are self-service, both are gated by an emailed confirmation so a stolen session can’t trigger them, and deletion adds a week in which you can change your mind.

Exporting your data

One request produces a single JSON file with every category of data the account holds — contacts, calls with transcripts, flows, numbers, campaigns, schedules, billing history — minus secrets (passwords, MFA secrets, carrier credentials). It’s built for portability: structured, machine-readable, and the same shapes the API uses, so it loads into another system or your own warehouse without translation.

What’s included

The export covers 13 data categories:

The output is a single JSON file structured by category:

{
  "exportVersion": "1.0",
  "accountId": "<your-account-id>",
  "exportedAt": "2026-02-28T12:00:00Z",
  "data": {
    "account": [...],
    "users": [...],
    "contacts": [...],
    "calls": [...]
  }
}

How to request an export

1. Go to Settings → General → Data Export
2. Click Request Export
3. Check your email for a confirmation link
4. Click the link to start the export
5. When processing completes, you’ll receive an email with a download link

Download window

Once the export is ready, the download link is valid for 24 hours. After that, the file is permanently deleted. You can check the current status and download link at any time from the Data Export settings page.

Limits

• One active export at a time — you cannot request a new export while one is pending, processing, or available for download
• 24-hour cooldown — after a completed export, you must wait 24 hours before requesting another

Export statuses

Security

• Exports require email confirmation before processing starts
• Sensitive fields (passwords, MFA secrets, provider credentials) are automatically excluded
• Download links are time-limited and unique to your account
• Export files are encrypted at rest and deleted after the download window expires

GDPR data portability

This feature fulfills the right to data portability under GDPR Article 20. Your data is provided in a structured, machine-readable JSON format suitable for transfer to another service.

Deleting the account

Account deletion is permanent. To prevent accidental data loss, deletion uses a two-step confirmation with a grace period.

Cancelling a pending deletion

You can cancel at any stage before the final deletion executes:

• Before email confirmation — the request simply expires after 24 hours
• During the grace period — go to Settings → General and click Cancel Deletion

Cancellation restores your account to its normal active state immediately.

Before you delete

1. Export your data — the export above, before you confirm
2. Check billing — outstanding balance obligations survive deletion
3. Notify your team — if you’re in an organization, coordinate with other members

Post-termination export

If you need your data after account deletion, contact legal@talkif.ai within 30 days of termination to request a final export.

For an organization, deletion is requested by the Owner and removes the organization’s account the same way. Members lose access when it executes.

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