Skip to navigation
Run calls

Do Not Call

Some numbers must never be dialled: people who asked you to stop, numbers on a regulatory registry, your own staff. The Do Not Call (DNC) list is where Talkif enforces that. It’s a list of phone numbers, not a flag on contacts — a number stays blocked whether or not it’s in your contacts, and however a call is started.

How it’s enforced

Before every outbound call — direct, campaign, schedule, API, Meta lead — the destination number is checked. On the list, the call is refused with contact_on_dnc_list; in a campaign the contact is marked skipped with reason dnc_list and the campaign moves on. There’s no way to override it per call; remove the number from the list if it was added in error.

Inbound calls aren’t affected: if someone on the list calls you, the agent answers.

How numbers get on the list

Every entry records its source:

manual
source
Added from the dashboard — a lead marked Do not call on the Leads page — with an optional reason.
api
source
Added with POST /dnc — from your CRM’s unsubscribe flow, say.
call_opt_out
source
The person asked, during a call, not to be called again.
bulk_import
source
Loaded in bulk — up to 10,000 numbers per request.

The list is per account. If you operate several accounts in an organization, each keeps its own.

Working with it

The dashboard has no screen for the list itself — add, remove, search and upload numbers through the API (see the API tab and the Do Not Call endpoints). A lead can be added from the dashboard: on the Leads page, open the lead’s action menu and choose Do not call.

Keep it in sync with your other systems

Talkif blocks calls it places. It can’t know about a stop request that reached your email inbox or your CRM unless you add the number — wire your unsubscribe path to POST /dnc, and import your regulatory registry on its refresh cycle.

Next

Campaigns

How skipped contacts are reported.

Make a call

Every check a call passes before dialing.