Talkif for iPhone and Mac
The Talkif apps put your account in your pocket and on your desk. On iPhone you see today’s calls and your balance, get alerts, answer the calls your agents transfer to you — ringing like a phone call even when the app is closed — and buy credit. The Mac app is the full dashboard, flow builder included, in its own window.
Both are free on the App Store and sign in to the same account you use at app.talkif.ai: same flows, numbers, team and balance.
Signing in and signing up
- Signing in: email and password (with your two-factor code if it’s on), Sign in with Apple, Continue with Google, or on iPhone Sign in with a passkey.
- Signing up in the apps: only with Continue with Apple or Continue with Google — your account is created with the name and email they share. To sign up with an email and password, create the account at app.talkif.ai, then sign in in the app.
Apple and Google are never attached to an existing user by email alone. If the email on your Apple Account already has a Talkif account, the app asks you to sign in with it and connect Apple under Security on app.talkif.ai. See Passkeys and Sign in with Apple.
The AI services consent
Before you use an app for the first time, it asks for your consent: Talkif uses AI services. To run your agents, Talkif sends call audio, transcripts, your messages and contact details to AI providers — OpenAI, Anthropic, Google, xAI, ElevenLabs, Cartesia, Deepgram, Soniox and Rime — which process it only to provide the service. The Privacy Policy has the full list.
- Agree to continue. Not now explains that Talkif can’t run without them, with Review again and Sign out.
- To withdraw later: on iPhone, Settings → Your settings → Profile & sign-in → Privacy → AI services → Withdraw; on Mac, Settings → Preferences → Privacy. Withdrawing signs you out of the app.
- On iPhone, the answer is kept on that iPhone: a new iPhone asks again.
Buying credit in the app
The account Owner can add credit with In-App Purchase, in packs of $10, $25, $50 or $100 of credit. The App Store shows the price in your currency before you pay, and you pay with your Apple Account.
- iPhone: Settings → Account settings → Balance & billing → Buy credits, or Add credit on a low-balance alert. Other members see “Only the account owner can add credit.”
- Mac: Add Balance in Billing, or Add balance in the top bar, opens Buy credits.
The credit goes into the account’s purchased balance — the same as a card top-up on the web. It never expires, pays for calls and phone numbers, and counts as the account’s first payment for the phone-number rules. A purchase also reactivates an account or numbers suspended for an unpaid balance, like any top-up. If a purchase is interrupted after you’ve paid, the app finishes it the next time it opens — don’t buy again.
Refunds for In-App Purchases are requested from Apple. If Apple refunds a purchase, Talkif removes that credit (for a partial refund, the refunded part) from the balance, but never takes the balance below zero. Unused credit bought through Apple is not refunded by Talkif when you close the account.
Cards, auto-recharge and coupons are managed on app.talkif.ai — see Credits and payment.
Plans in the app
The Owner can also subscribe to a plan in the app, under Plans, through the App Store. A plan is pay as you go with an automatic top-up: each payment adds the plan’s credit to the balance, plus minutes without the platform fee.
- Prices. The App Store shows its own price in your currency, which is higher than the web price. The credit added is always the plan’s dollar amount.
- Yearly plans are billed once a year; their credit and minutes are added every week for 52 weeks, not all at once.
- Managing it. Apple bills and renews the plan. To cancel, or to switch between monthly and yearly, use Manage subscription in the app, which opens your Apple subscriptions.
- One plan per account. An account with a plan from app.talkif.ai can’t start one in the app, and the other way round. One Apple Account pays for one Talkif plan at a time.
- Refunds come from Apple. The 14-day plan refund and the free first month are offered only for plans started on app.talkif.ai.
- Deleting your Talkif account does not cancel the App Store subscription. Cancel it in your Apple subscriptions, or Apple keeps charging you.
The full rules are in the Monthly Plan Terms, Sections 8 and 10.
Alerts on your iPhone
The Owner and admins get the account’s alerts on the lock screen. Some come with a button:
Tapping an alert opens its page in the right account. The lock screen shows names and amounts only; for anything else it says Open Talkif for details.
- Turn alerts on or off for an iPhone in the app: Settings → Your settings → App (This iPhone in newer versions) → Notifications → Alerts on this iPhone.
- Switch phone alerts off for yourself everywhere at app.talkif.ai: User menu → Notifications → Mobile push. Devices on the same page lists the phones signed in to the app.
- Quiet hours apply to the phone too: warnings wait, critical alerts don’t. See Notifications.
The Mac app has no lock-screen alerts; its inbox shows the same notifications as the dashboard.
”Is this you calling?”
If you call one of your own agents from your mobile, and the agent has a Connectors step for you or your team, Talkif can ask your iPhone “Is this you calling?”. It’s me — confirmed with Face ID, Touch ID or your passcode — lets the agent use your connectors on that call; Not me turns it down. It needs your phone number verified in Talkif, and expires after 90 seconds.
Answering transferred calls on iPhone
A transfer to you rings like a phone call, even when the app is closed or the iPhone is locked. The incoming screen shows the caller, the agent, whether it’s a warm transfer, and the handoff case. Accept or Decline; on the call you have Mute, Speaker and End. Talkif calls don’t appear in your iPhone’s Recents.
To be rung on the iPhone:
- Set your Team status to Available from the status menu in the app’s header: Take transferred calls? → This iPhone rings. It’s the same Team status as in the dashboard — see Take calls in the dashboard.
- Allow the microphone.
- Open the app at least once every 30 days. A phone that hasn’t checked in for 30 days stops being rung.
Ending the call leaves it at once. Signing out — or signing out everywhere, or changing your password — stops that iPhone ringing and getting alerts. Members with the Agent role can answer transfers on the iPhone too.
On the Mac, transfers ring only while the app is open, with Ring in this browser on, like a dashboard tab.